On the Login page, click on the Reset Password button:

Enter the Username to trigger a Reset Password email.

Click on the link in the emailer received – valid for 1 hour.  

Example of Emailer:

“Dear User,

 

Please click here to complete your password reset. Login using your username: UserName

 

NOTE: This link is valid for 1 hour.

 

Follow the on-screen guidelines to change the password 

NOTE: You cannot use a previously used password).